Refund policy

Return & Replacement Policy

At Above Icons, each item is made to order. Because of this, all sales are final once an order has been placed into production. We offer replacements, not monetary refunds, for production errors

We do not accept returns, exchanges, refunds, or free replacements for customer order mistakes, including but not limited to selecting the wrong size, color, item, or shipping address. Please review your order carefully before checking out and refer to the size chart before purchasing.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to a production or fulfillment error, we’ll make it right.

Please contact us within 14 days of receiving your order with:

Your order number
A clear description of the issue
Photos of the item, print issue, tag/label, and packaging if applicable

If the issue is approved, we will provide a replacement of the same item, size, and color at no additional cost.

Items Not Eligible for Return or Replacement

We cannot offer refunds, returns, exchanges, or free replacements for:

Wrong size selected by the customer
Wrong color selected by the customer
Wrong item selected by the customer
Change of mind after ordering
Incorrect shipping address entered at checkout
Items that have been worn, washed, damaged, altered, or used
Requests made more than 14 days after delivery

Order Changes & Cancellations

Because every item is made to order, we cannot guarantee changes or cancellations once an order is submitted. If you notice an issue with your order, please contact us as soon as possible. If the order hasn't entered production, we can update it, but changes aren't guaranteed.

Shipping Issues

Once an order has been shipped, delivery times are controlled by the shipping carrier. If your package is marked as delivered but you have not received it, please check with your local carrier first.

If you believe your order was lost or there is a fulfillment issue, contact us, and we’ll review the situation.