Shipping policy

Shipping Policy

Order Processing & Shipping

Each Above Icons item is made to order and produced after checkout.

Most black and white apparel items ship within 2 business days. Other colors, sizes, product types, or high-volume periods may take up to 7 business days to ship, depending on availability and fulfillment conditions.

Please note that production time and shipping time are separate. Once your order ships, delivery typically takes 3–5 business days depending on your location and the shipping carrier.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow time for the tracking number to update after the carrier receives the package. Tracking updates are controlled by the shipping carrier and may not appear immediately.

International Shipping

International shipping may be available depending on your order and delivery location.

International delivery times vary by destination and may take longer due to customs processing, local carrier delays, or other international shipping conditions.

Customers are responsible for any customs fees, import duties, taxes, tariffs, or additional charges required by their country. Above Icons is not responsible for delays caused by customs, local carriers, or international delivery conditions.

Lost, Delayed, or Missing Packages

Once an order has been handed to the shipping carrier, Above Icons is not responsible for carrier delays, address changes, missing packages, or delivery issues outside of our control.

If your package is delayed, missing, or marked as delivered but not received, please first check the tracking information and contact the shipping carrier directly.

If your package is marked as delivered, we recommend checking with household members, neighbors, your front desk, mailroom, apartment office, or local post office.

If you believe there was a production or fulfillment issue with your order, please contact us with your order number and we’ll review the situation.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Because each item is made to order, we cannot guarantee address changes after checkout. If an order is shipped to an incorrect address provided by the customer, Above Icons is not responsible for replacing or refunding the order.

If you notice an address mistake, contact us as soon as possible. If the order has not entered production or shipped, we may be able to update it, but changes are not guaranteed.